11 May 181 – Easy, Repeatable Customer Service Ticketing
Posted at 19:47h in Media, Productivity, Sales/Marketing 0 Comments
If you’ve been dealing with the same customer service emails over and over again, it’s time to consider ticketing software. Customer service platforms help measure your responsiveness to customer issues, assign emails to the person best suited to handle them, track internal notes, and automate frequent responses.
If you’re just getting started, check out Groove for simple communication, or Freshdesk and Zendesk for more robust automation!